Inpatiens
Clinica IMQ Zorrotzaurre has 6 inpatient floors located in the versatile building.
Visitors and those who are going to be admitted as inpatients can enter the clinic through the separate entrance located in Calle Ballets Olaeta, designed with a specific information desk and several admissions desks.
The cafe, a florist’s and a newsagent’s are situated next to this entrance.
On the first floor, we find the Gynaecology Unit, the Surgical Procedures Unit and the Intensive Care Unit (ICU) for patients that require special care and monitoring. The Day Care Unit and the Respiratory and Digestive Endoscopy Department are also located on this floor.
The entire second floor is dedicated to gynaecology and obstetrics inpatients, the Baby Unit and the Neonatal Intermediate Care Unit, thus differentiating them from admissions for other illnesses.
Floors three to six house patients with different conditions. They are laid out by specialty in order to facilitate the work of the medical and nursing staff whilst ensuring more comfortable and faster communication between patients and family members and the doctor in charge of their case.
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Our Surgical Procedures Unit has: 7 operating theatres for major surgery, 2 operating theatres for minor surgery, and 1 endourology suite.
The layout and functionality of the operating theatres is designed to respect the clean and dirty circuit at all times, maintaining JCI standards of quality and patient safety.
All operating theatres at Clinica IMQ Zorrotzaurre are equipped with state-of-the-art technology, screens for projecting tests, laparoscopic instruments, anaesthetic carts, etc. One of the operating theatres has a da Vinci Robot, used for urological surgery (one of the teams was the first in the Basque Country to use this system in this area) and gynaecology, and it will soon also be used for general surgery and other specialties.
The Surgical Procedures Unit also houses the Post-Anaesthesia Care Unit (PACU) with capacity for 12 patients. The Intensive Care Unit (ICU) is next to the Surgical Procedures Unit and Gynaecology. It has 14 large, bright bedrooms that aid the patient’s emotional well-being and recovery. Both units are designed so that the patient is constantly within view and monitored.
Location
Floor 1
Facilities- 7 operating theatres for major surgery
- 2 operating theatres for minor surgery
- 1 endourology suite
- 12 PACU stations (Post-Anaesthesia Care Unit)
- 12 ICU beds (Intensive Care Unit)
- 1 da Vinci Surgical System
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This is the Day Surgery Unit and it consists of 18 individual cubicles where patients are treated and recover following their day surgery, endoscopy, haemodynamic testing or lithotripsy. Please note that day care patients can be accompanied at all times.
Location
Floor 1
(entrance from Calle Canal de Deusto)
Facilities
18 individual cubicles
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The Intensive Care Unit (ICU) has 14 individual cubicles that are centrally monitored and equipped with the most modern technical equipment. The unit is staffed 24 hours a day by a specialist team trained specifically for this type of unit.
Location
Floor 1
Facilities
14 individual cubicles
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It has 11 private rooms for chemotherapy treatment, all with an en-suite bathroom, WiFi and a TV set.
This unit also has a separate waiting room. It forms part of the Oncology Unit, which provides comprehensive care in the diagnosis and treatment of cancer, as well as consultations, radiotherapy and diagnostic support.
Location
Floor 1
(entrance from Calle Canal de Deusto)
Facilities
- 11 private rooms
- Bathroom, WiFi and TV
- Waiting room
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The Clinic has 157 single rooms on floors 2 to 6
All of the rooms have a bathroom, a TV set, a safe and WiFi connection in addition to all of the furniture required to make your stay and that of your companions more comfortable, including a pull-out bed for an overnight companion.
For those who want even more comfort and facilities, the clinic has 15 suite-style rooms. Besides all the comforts of the standard rooms, they are larger (approx. 63m2) and have a lounge area with a TV, a sofa, a reading lamp and a cupboard containing a fridge.
All rooms have air conditioning so we recommend keeping the windows closed in order to maintain the ideal temperature.
Your TV can access pay-as-you-go channels and a video library with a variety of films.
Each room is also provided with a toilet bag. Please ask our staff if there is anything you need to replace.
The clinic also has 5 private labour rooms.
Casualties Services
24-HOUR CASUALTIES SERVICE. Specialists available in person 24 hours a day, 365 days a year
The Casualty Department at Clínica IMQ Zorrotzaurre has implemented an approved system called TRIAGE for improving the quality of healthcare. This process is designed to promptly assess and prioritise patients according to the severity of their condition, getting the patient to the right resources in the right place. This is the key to providing efficient and effective care: treating patients not in order of their arrival at Casualties but in order of the seriousness of their symptoms.
The Casualty Department is conveniently located to ensure patients have immediate access, where necessary, to the Surgical Procedures or Gynaecology Units, and also to the inpatient area if the patient’s condition requires hospitalisation, thus ensuring patients can be moved quickly and safely
Access
Calle Morgan
Location
Ground floor
Staff
Team of doctors on call 24 hours a day for adult and paediatric casualties
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The Casualties Service has an area for adult patients (over 15’s) with 12 individual cubicles plus 1 cubicle for critical patients.
The Casualty Department also includes a traumatology unit with its corresponding consulting, plaster and treatment rooms. Next to the Casualty Department is the Radiology Service and the Haemodynamic Unit. This facilitates testing and, thus, allows for a rapid, agile and decisive response for emergency consultations and patients.
Location
Ground floor
Facilities
- 12 individual cubicles
- 1 cubicle for critical patients
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The Paediatric Casualties Service has 3 consulting rooms and 3 fully-equipped individual cubicles.Paediatricians are available 24 hours a day, 365 days a year.
Location
Ground floor
Facilities
- 3 consulting rooms
- 3 cubicles
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The multidisciplinary team of gynaecologists, anaesthetists, paediatricians and midwives at Clínica Zorrotzaurre provides care for mothers and their babies 24 hours a day, 365 days a year.
The entrance to the Casualty Department is on Calle Morgan. The admissions desk is the same one for gynaecological, general and paediatric casualties. From there, the patient is sent to the Gynaecology Department located on the first floor. The patient is accompanied by a porter.
We have a gynaecology unit with an examination room, a consulting room for the midwife, 5 labour rooms, 2 delivery rooms and 1 operating theatre for caesarean sections for dealing with any possible casualties and births.
To ensure the safety of newborns, the clinic has a Neonatal Intermediate Care Unit, where newborns that require special care and attention are sent.
Location
Ground floor
Facilities
- 5 labour rooms
- 2 delivery rooms
- 1 operating theatre for caesarean sections
Outpatients
Clínica Zorrotzaurre has 63 consulting rooms for the majority of specialities, which also frequently provide support for casualties, inpatients and other specialities. They also facilitate multidisciplinary care for patients by making it possible to coordinate healthcare with additional testing and diagnostic services.
Outpatients is open from 8 a.m. to 10 p.m. Monday to Friday although consulting room times depend on each doctor’s availability.
Outpatients has a separate entrance on Calle Canal de Deusto. If the patient is coming to the clinic by car, there is a direct entrance to the consulting room area from the car park. There is also a set-down area very close to the main entrance to Outpatients for people arriving by taxi.
The consulting rooms are spread over 3 floors (-1, 0 and 1), grouped be specialty. They are located so as to allow patients quick and easy access to related areas, which are clearly signposted.
Each consulting room area has an admissions desk for dealing with patients and a waiting room with a screen to inform patients when it is their turn and where to go for their consultation.
If you have any queries, please go to the information desk located at the entrance to Outpatients, where our staff will be happy to help you find your way to the relevant consulting room.
Location
Floor -1: Consulting rooms for Oncology, Neurosurgery, Neurology, Dermatology, Psychiatry, Cardiology, Paediatric Gastroenterology, Paediatric Neurology, Paediatric Nephrology, General Medicine and check-ups. Clinical analysis laboratory
Ground floor: Ear, Nose and Throat, Traumatology, Cardiology Testing Unit: electrophysiology, stress tests, echocardiology.
First floor: Urology, Gynaecology, Shockwave Therapy, General Surgery and Gastroenterology, Anaesthetics, Cardiovascular Surgery.
Facilities at the Centre
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There is a large catering area on floor 0 of the Inpatient Building (entrance from Calle Olaeta). The restaurant serves daily set menus and a variety of other dishes.
Opening hours
7.30 a.m. to 9.30 p.m. from Monday to Sunday all year round, including bank holidays.
There are also a number of vending machines dispensing snacks, soft drinks and hot drinks located around the clinic: in the lounges on all inpatient floors (opposite bedroom 08), in the waiting room in the Casualty Department, in the hall of the Medical and Surgical Unit, and next to the information desk in the Outpatients Building.
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There are 425 parking spaces located in basement levels 2 and 3 (floors -2 and -3) with 12 spaces for people with reduced mobility and 51 spaces for motorbikes . All of them are open, spacious, well lit and easy to access.
Open 24 hours a day, all year round.
There are two entrances to the clinic from the parking area (via lift):
- One located in the Outpatients Building for patients going to that area.
- The other entrance is located in the Casualties Building for patients going to Casualties or Admissions.
The car park has cash machines to make it easier to pay before removing your vehicle.
It is staffed 24 hours a day and has CCTV with cameras distributed all around the car park.
Entrance from
Calle Julio Urquijo
48014 Bilbao
Tel.: 946124037
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Beside the entrance to Admissions (Calle Ballets Olaeta), there are shops where you can buy newspapers, books, magazines, flowers, plants and miscellaneous gifts.
Opening hours: 9.30 a.m. to 2 p.m. and 4.30 p.m. to 8 p.m. (Saturday: 9.30 a.m. to 2.30 p.m.)
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The chaplain visits patients regularly. Any specific spiritual need can be requested at the information desk on the floor you are on. The chapel is open continuously on floor -1 from 8 a.m. to 10 p.m. Although mass is not said at the clinic, the chaplain can visit patients on Sundays (and daily) to administer communion.
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For the peace of mind and security of patients, visitors and staff, the clinic has a 24h security service. There are video surveillance cameras at different points inside and outside the clinic.
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There are 2 information desks located in the reception area at the main entrance to Inpatients (Calle Ballets Olaeta) and Outpatients (Calle Canal de Deusto) manned by staff who will help patients or visitors with any queries they may have.
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The clinic has a wireless internet connection (WiFi technology) that you can access on your mobile device (phone, tablet or computer).
Please ask for a log-in code at the information desks in the clinic (Inpatients and Outpatients) or the nurses’ stations (Inpatient floors) or Casualty Department Admissions.
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All rooms have a pay-per -view service.
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All rooms have a telephone that the patient can use for making and receiving calls.
- Internal calls: just dial the extension
- To contact Reception from the phone in your room, dial “9”.
- Outside calls: dial 0 + wait for the tone + dial telephone number.
- To call from outside: dial 944 755 000and choose the option to speak to:
- Departments or services – dial 3 + the extension number
- A room – dial 33 + room number
- Inpatients – dial 4
- Outpatients – dial 5
- Casualties – dial 6
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- Admissions – 3006
- Accounts/Invoicing – 3002
- Inpatient information – 9
- Outpatient information – 3078
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- Radiotaxi: 944 448 888
- Tele taxi: 944 102 121
- Bilbobus: 944 790 981
- Bizkaibus: 946 125 555
- Renfe: 902 320 320
- Euskotren: 902 543 210
- Airport (Loiu): 913 211 000
- Termibus (San Mamés): 944 395 077
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We recommend that you do not bring items of value with you, although you can put your personal belongings and/or documents into the safe in your room for safekeeping.
Furthermore, patients are responsible for the safekeeping and care of their own prostheses (dental/auditory/ocular) during their stay with us.
Clínica IMQ Zorrotzaurre does not accept responsibility for any personal belongings and/or valuables belonging to the patient or visitors that may get lost or stolen.
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The clinic has an IMQ Customer Service Office, located on the ground floor of the Outpatients Building (Calle Canal de Deusto), where you can get all the information regarding your insurance policy, level of cover, a list of specialists available to you and any other information you may require.
OFICINA IMQ
Monday – Thursday: 9 a.m. – 1.45 p.m. and 4 p.m. – 6.30 p.m.
Friday: 8 a.m. – 2.45 p.m.
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There is a taxi stop at the entrance to Inpatients (Calle Ballets Olaeta).
- Radio Taxi Bilbao – 944 448 888
- Tele Taxi – 944 102 121
- Radio Taxi Nervión – 944 269 026